Refund policy

RETURNS

Made to order. Cut when you order it, not before.

14 days

You have 14 days from the day you receive your order to tell us you are cancelling. You then have 14 days from telling us to send the piece back.

After 14 days, all sales are final.

To cancel, message us on WhatsApp at +44 7506 901869 with your order number. A clear statement is enough. There is no form.

Condition

Send it back unworn, unwashed, with tags attached. We may reduce your refund if the piece has been handled beyond what is needed to check fit and condition, the same standard as trying something on in a shop.

Return postage

You pay return postage unless the piece is faulty or not what you ordered. Get proof of postage. We are not responsible for returns lost on the way back to us.

Return to: STRTZ, 45 Fitzroy Street, London W1T 6EB, United Kingdom.

Refunds

Refunded to the original payment method within 14 days of us receiving the piece back, or of you proving you sent it, whichever is sooner. Original standard delivery is refunded. If you paid for a faster service, we refund the standard rate.

Faulty or wrong

If a piece arrives faulty, damaged, or is not what you ordered, message us within 30 days and you can reject it for a full refund. We cover return postage. This is your right under the Consumer Rights Act 2015 and nothing in this policy limits it. This right is separate from the 14 days above and is not affected by it.

Exchanges

We do not exchange. Return the piece and order the size you want. Drops are limited and a piece may not be there when your return lands. No restocks.

Outside the UK

The same 14 days apply wherever you live. Return postage, duties and import charges are yours unless the piece is faulty or not what you ordered. Mark the parcel as returned goods so it is not charged duty again on arrival.